FREQUENTLY ASKED QUESTIONS

•  Please check out the PRICING tab at the top of our website where you will see all of our special pricing deals. The more animation videos you purchase at one time, the more of a discount you will receive! 

• All orders are completed and e-mailed back within 12-24 hours.

•  No, unfortunately we cannot combine template effects. Your video(s) will only come as shown on the specific sample(s) you choose. 

•  Many of our templates allow you to change the color of certain animation effects. If you’re wondering what color changes are possible with a specific template you’re interested in, please message our team on Instagram using the Chat in the bottom right corner of your screen. 

• NO ISSUE WE CAN ANIMATE NAME OF YOUR COMPANY/TEXT IF NOT INTERESTED FOR LOGO ANIMATION

•  Once we have completed your project, it will be e-mailed back using the original e-mail address you provided us with when submitting your order. 

• Social Media posts & videos (Instagram, Facebook, TikTok, Twitter, etc.)
• Websites
• Presentations
• Promotional/Marketing videos
• Anywhere a standard video file is accepted

We provide all videos as a 16:9 / .MP4 file in 1080p HD resolution file. 

• All animation templates on our site include default audio effects that will automatically be applied to your video. Unfortunately, we cannot alter the default audio that comes with your template.

• If you prefer for your video to have no audio at all, please let our design team know when you submit your order via e-mail, and they can remove it copletely.m

•  Templates cannot be altered in any way so the only revisions allowed would be “color changes” on the animation effects if the specific template allows. 

•  Your animation video will be the exact same length as the template shown on our page. We unfortunately cannot adjust the duration or timing of our templates. 

• Unfortunately, we cannot alter any of our templates. The only changes you are able to make will be the color of certain animation effects, if that specific template allows.

• If you’re wondering what color changes are possible with a specific template you’re interested in, please message our team on Instagram using the Chat in the bottom right corner of your screen.

• Unfortunately, we don’t offer custom animation videos, but we have over 200+ animation effect templates to choose from on our site.

• If you are looking for something specific, please reach out to our team on Instagram and one of our team members will be happy to assist!

• We currently accept the following payment options:
• PayPal & Debit/CC.

• Once you are ready to order, full payment is required up front in order for our team to get started on any project.

• Be sure to visit our “REVIEWS” tab above where you’ll see over 550+ satisfied clients who have tagged us, and show the completed work that we’ve done for them.

• Due to the time consuming and detailed nature of digital animation and logo design work, we do not offer refunds once your order has been completed by our designers.

• However, we will ALWAYS do our best to help remedy a situation if there are any issues with your project once received.

• If you are not happy with your product for any reason, please message our team on Instagram using the Chat at the bottom right corner of your screen and we will help resolve any issues.

• Be sure to visit our “REVIEWS” tab above where you’ll see over 100+ satisfied clients who have tagged us, and show the completed work that we’ve done for them.

•  Unfortunately, we cannot add text to your logo design or animation video. We only animate the exact logo design that you provide us with. 

•  PNG or Ai file is preferred for best results with your animation video. If needed, we also accept JPG or PDF files. 

•  We are a US-based company, with a majority of our team located on the West and East coast. 

• All logo animation videos are e-mailed back as 16:9 / 1080p HD videos, as a .MP4 video file.
• Unfortunately, we cannot provide videos in any other format or quality at this time.

• Even if you only have one logo design, many clients choose to purchase more than 1 video to showcase their logo, using different effects. These work great for marketing/promo videos, and also posting on social media to stand out from your competitors!

• If you plan to promote different videos throughout the year, planning ahead and buying multiple videos at once will save you money since we discount prices as you bundle!